> ## Documentation Index
> Fetch the complete documentation index at: https://docs.loopz.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Conversations

> View and manage all customer conversations in your Inbox

View and manage all customer conversations in one centralized place.

## Conversation List

The left sidebar shows all conversations with:

| Element           | Description                          |
| ----------------- | ------------------------------------ |
| **Customer Name** | Name or phone number of the customer |
| **Last Message**  | Preview of the most recent message   |
| **Channel Icon**  | Web 🌐, WhatsApp 📱, or Voice 🎤     |
| **Timestamp**     | When the last message was sent       |

## Conversation View

Click any conversation to see the full details:

* **Full message history** — Complete conversation from start to finish
* **Customer messages** — Displayed on the left side
* **Agent responses** — Displayed on the right side
* **Timestamps** — For each individual message

## Filtering Conversations

Use the channel filter to focus on specific conversation types:

<CardGroup cols={4}>
  <Card title="All" icon="list">
    Every conversation
  </Card>

  <Card title="Web" icon="globe">
    Website chat conversations
  </Card>

  <Card title="WhatsApp" icon="whatsapp">
    WhatsApp messages
  </Card>

  <Card title="Voice" icon="microphone">
    Voice call transcripts
  </Card>
</CardGroup>

## Search

Use the search bar to find conversations by:

* Customer name
* Phone number
* Message content

<Tip>
  Use specific keywords to quickly find relevant conversations.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Settings & Account" icon="gear" href="/guide/settings">
    Manage your profile and billing
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/guide/troubleshooting">
    Common issues and solutions
  </Card>
</CardGroup>