> ## Documentation Index > Fetch the complete documentation index at: https://docs.loopz.ai/llms.txt > Use this file to discover all available pages before exploring further. # Knowledge Base > Train your agent with documents, links, and FAQs Your agent becomes smarter when you give it information about your business. There are three ways to add knowledge: ## 1. Upload Documents ๐Ÿ“„ Upload files containing information about your business. ### Supported Formats .pdf files .txt files .xlsx files .csv files ### What to Upload * Product catalogs * Service descriptions * Company policies * Return and shipping information * Frequently asked questions ### How to Upload Go to your agent's **Knowledge Base** tab Click **"Upload"** or drag and drop files The system extracts and learns from your content Files show **"Completed"** when ready Maximum file size is **50MB** per file. ## 2. Add Links ๐Ÿ”— Point your agent to web pages with useful information. Click the **"Links"** tab in Knowledge Base Enter the web page URL Add a title and optional description Click **"Add Link"** ### Good Links to Add Help your agent recommend and describe products Let customers learn about your company Answer policy-related questions accurately Share helpful information and guides ## 3. Create FAQs โ“ Add common questions and their answers directly. Click the **"FAQs"** tab Click **"Add FAQ"** Enter the question customers might ask Provide the answer you want your agent to give Add a category to organize FAQs ### Example FAQ "What are your shipping times?" "We ship within 1-2 business days. Delivery takes 3-5 days within Saudi Arabia." ## ๐Ÿ“‹ Standard FAQ Templates for Your AI Agent Below is a collection of high-probability questions. Use the tabs below to find the category that fits your business. Copy the questions you need and provide your specific details. ### ๐Ÿ“ Location & Contact Where is your exact location and do you have a physical branch? \[Fill in your location, district, and landmarks here. Mention if you are online-only or have a physical store/clinic.] What are your official working hours and days? \[Provide your daily schedule, weekend shifts, and any special holiday hours.] How can I contact a human representative? \[Provide your phone number, WhatsApp link, or email here.] Is there a specific landmark near your location to make it easier to find? \[Fill in a famous mall, building, or street nearby.] Is there nearby parking available for visitors? \[Describe parking availability or valet services if applicable.] ### ๐Ÿฅ Appointments & Specialties How can I book, reschedule, or cancel an appointment? \[Explain the process via the agent, website, or app. Mention the cancellation policy window.] What medical departments and specialties are currently available at your center? \[List your main clinics, e.g., Dental, Cardiology, Internal Medicine, Pediatrics, etc.] Do you have specialized units for chronic disease management (e.g., Diabetes)? \[Explain if you have a dedicated unit or which clinic handles these cases.] Do you offer general health check-up packages? \[Provide details on your general screening or 'Executive' check-up packages.] ### ๐Ÿฆท Dental & Cosmetic Units What specific services are provided in the Dental department? \[Mention root canal, veneers, whitening, or orthodontics.] Is there a dedicated department for dermatology and laser treatments? \[Specify the available cosmetic procedures or skin treatments.] ### ๐Ÿ‘จโ€โš•๏ธ Physician Expertise Can you provide a list of the leading doctors in each specialty? \[List names and titles of your key physicians, e.g., Dr. \[Name] - Consultant.] Can I request a specific doctor for my appointment? \[Explain your policy on selecting a preferred physician.] Do you have female doctors available in the OBGYN department? \[Confirm availability of female staff for specific departments.] ### ๐Ÿงช Diagnostics & Policies Does the clinic have an in-house laboratory and radiology department? \[Confirm if you have X-ray, Ultrasound, or blood test facilities on-site.] What happens if I arrive late for my scheduled appointment? \[Specify your grace period (e.g., 15 minutes) and the policy for late arrivals.] Do you handle emergency cases? \[Clarify if you are a clinic or a 24/7 ER facility.] ### ๐Ÿ“ฆ Logistics & Delivery How can I track the current status of my order? \[Zid Logic: "I can track it for you! Provide your order number for live updates from our dashboard."] Do you offer same-day delivery in my city? \[Specify zones: e.g., "Orders in Riyadh before 2 PM are delivered the same day."] How long does shipping and delivery take to my city? \[Specify delivery windows for local vs. regional shipping.] Can I modify my order (add/remove items) after it's been placed? \[Clarify the window for changes: "Only if the status is still 'New' or 'Processing'."] ### ๐Ÿ“ Products & Quality How do I choose the correct size for my height/weight? \[Sizing Logic: "For Abayas, height is key. 150cm = Size 52. Tell me your height for a suggestion."] Is the product exactly as it appears in the photos (Color/Fabric)? \[Reassure the customer about photography, fabric type, and lighting.] How should I care for/wash this product? \[Provide care instructions like "Dry clean only" or "Hand wash cool".] Does the item come with any accessories (e.g., a matching scarf)? \[Specify what is included in the package.] Will out-of-stock items be restocked soon? \[Explain if you have a "Notify Me" feature or restocking cycles.] ### ๐Ÿฅก Quality & Packaging How do you ensure the food stays hot and fresh until it reaches my door? \[Explain your specialized thermal packaging or insulated bags.] Is your packaging microwave-safe or suitable for re-heating? \[Clarify if the containers are high-quality plastic, foil, or paper-based.] ### ๐Ÿฅ— Diet & Health Do you provide nutritional facts (Calories, Macros)? \[Confirm if you list calories on the menu or if the AI can provide them.] Do you offer monthly subscription plans for diet and weight loss? \[Detail your meal-prep subscription plans and how to subscribe.] Can I customize my meal to exclude certain allergens (Gluten, Nuts)? \[Explain your customization policy for dietary restrictions.] ### ๐ŸŽŠ Catering & Economy Do you offer catering for large gatherings or office lunches? \[Mention capacity and lead time, e.g., "Please book 48 hours in advance."] Are there special menus or "Party Boxes" for celebrations? \[Describe your event-exclusive platters or hospitality boxes.] Do you have "Value Meals" or family-sized budget boxes? \[List your economy combos or group savings deals.] ### โ˜• Cafe & Beverages Do you offer milk alternatives (Oat, Almond, Soy)? \[List the dairy-free options available at your cafe.] Can I order bulk coffee or "Coffee Boxes" for office meetings? \[Explain if you have large thermal dispensers for hot/cold beverages.] ### ๐Ÿ’ณ Payments & Refunds What payment methods do you accept? \[List options: Mada, Visa, Apple Pay, Cash, or Bank Transfer.] Do you offer installment plans like Tabby or Tamara? \[Confirm if buy-now-pay-later services are integrated into your store.] Do you accept medical insurance? Which companies? \[List the insurance providers you are contracted with.] I cancelled my order; when will the refund appear in my account? \[Give a specific window: "Usually 7โ€“14 business days depending on your bank."] My payment failed but the amount was deducted. What happened? \[Reassure the customer about bank holds and automatic reversals.] ### ๐Ÿ”„ Returns & Loyalty What is your return or exchange policy? \[Detail the timeframe (e.g., 7 days) and conditions for returns.] How can I join your loyalty program or use my reward points? \[Explain the integration with your store's loyalty system.] ### ๐Ÿค Escalation & Reports I am not satisfied with the AI's answer. Can I speak to a real person? \[Human Escalation Protocol: "Absolutely, you can reach our team via **WhatsApp** at: \[INSERT HUMAN SUPPORT WHATSAPP NUMBER] and one of our team members will respond to you immediately."] Can I get official documentation (Medical reports / Invoices)? \[Explain how customers can receive digital or physical reports and receipts.] ## Tips for Building a Great Knowledge Base Follow these best practices for the best results: 1. **Start with FAQs** โ€” Add the 10-20 most common questions you receive 2. **Upload catalogs** โ€” Give your agent product knowledge 3. **Keep it updated** โ€” Remove outdated information 4. **Be comprehensive** โ€” More knowledge = smarter agent ## Next Steps Make your chat widget match your brand Link Calendly, Zid, WhatsApp, and more