Managing Conversations

View and manage all customer conversations in one centralized place.

​

Conversation List

The left sidebar shows all conversations with:

​

Conversation View

Click any conversation to see the full details:

• Full message history — Complete conversation from start to finish
• Customer messages — Displayed on the left side
• Agent responses — Displayed on the right side
• Timestamps — For each individual message

​

Filtering Conversations

Use the channel filter to focus on specific conversation types:

​

Search

Use the search bar to find conversations by:

• Customer name
• Phone number
• Message content

​

Next Steps