Where is your exact location and do you have a physical branch?
[Fill in your location, district, and landmarks here. Mention if you are online-only or have a physical store/clinic.]
What are your official working hours and days?
[Provide your daily schedule, weekend shifts, and any special holiday hours.]
How can I contact a human representative?
[Provide your phone number, WhatsApp link, or email here.]
Is there a specific landmark near your location to make it easier to find?
[Fill in a famous mall, building, or street nearby.]
Is there nearby parking available for visitors?
[Describe parking availability or valet services if applicable.]
🏥 Appointments & Specialties
How can I book, reschedule, or cancel an appointment?
[Explain the process via the agent, website, or app. Mention the cancellation policy window.]
What medical departments and specialties are currently available at your center?
[List your main clinics, e.g., Dental, Cardiology, Internal Medicine, Pediatrics, etc.]
Do you have specialized units for chronic disease management (e.g., Diabetes)?
[Explain if you have a dedicated unit or which clinic handles these cases.]
Do you offer general health check-up packages?
[Provide details on your general screening or ‘Executive’ check-up packages.]
🦷 Dental & Cosmetic Units
What specific services are provided in the Dental department?
[Mention root canal, veneers, whitening, or orthodontics.]
Is there a dedicated department for dermatology and laser treatments?
[Specify the available cosmetic procedures or skin treatments.]
👨⚕️ Physician Expertise
Can you provide a list of the leading doctors in each specialty?
[List names and titles of your key physicians, e.g., Dr. [Name] - Consultant.]
Can I request a specific doctor for my appointment?
[Explain your policy on selecting a preferred physician.]
Do you have female doctors available in the OBGYN department?
[Confirm availability of female staff for specific departments.]
🧪 Diagnostics & Policies
Does the clinic have an in-house laboratory and radiology department?
[Confirm if you have X-ray, Ultrasound, or blood test facilities on-site.]
What happens if I arrive late for my scheduled appointment?
[Specify your grace period (e.g., 15 minutes) and the policy for late arrivals.]
Do you handle emergency cases?
[Clarify if you are a clinic or a 24/7 ER facility.]
📦 Logistics & Delivery
How can I track the current status of my order?
[Zid Logic: “I can track it for you! Provide your order number for live updates from our dashboard.”]
Do you offer same-day delivery in my city?
[Specify zones: e.g., “Orders in Riyadh before 2 PM are delivered the same day.”]
How long does shipping and delivery take to my city?
[Specify delivery windows for local vs. regional shipping.]
Can I modify my order (add/remove items) after it’s been placed?
[Clarify the window for changes: “Only if the status is still ‘New’ or ‘Processing’.”]
📏 Products & Quality
How do I choose the correct size for my height/weight?
[Sizing Logic: “For Abayas, height is key. 150cm = Size 52. Tell me your height for a suggestion.”]
Is the product exactly as it appears in the photos (Color/Fabric)?
[Reassure the customer about photography, fabric type, and lighting.]
How should I care for/wash this product?
[Provide care instructions like “Dry clean only” or “Hand wash cool”.]
Does the item come with any accessories (e.g., a matching scarf)?
[Specify what is included in the package.]
Will out-of-stock items be restocked soon?
[Explain if you have a “Notify Me” feature or restocking cycles.]
🥡 Quality & Packaging
How do you ensure the food stays hot and fresh until it reaches my door?
[Explain your specialized thermal packaging or insulated bags.]
Is your packaging microwave-safe or suitable for re-heating?
[Clarify if the containers are high-quality plastic, foil, or paper-based.]
🥗 Diet & Health
Do you provide nutritional facts (Calories, Macros)?
[Confirm if you list calories on the menu or if the AI can provide them.]
Do you offer monthly subscription plans for diet and weight loss?
[Detail your meal-prep subscription plans and how to subscribe.]
Can I customize my meal to exclude certain allergens (Gluten, Nuts)?
[Explain your customization policy for dietary restrictions.]
🎊 Catering & Economy
Do you offer catering for large gatherings or office lunches?
[Mention capacity and lead time, e.g., “Please book 48 hours in advance.”]
Are there special menus or “Party Boxes” for celebrations?
[Describe your event-exclusive platters or hospitality boxes.]
Do you have “Value Meals” or family-sized budget boxes?
[List your economy combos or group savings deals.]
☕ Cafe & Beverages
Do you offer milk alternatives (Oat, Almond, Soy)?
[List the dairy-free options available at your cafe.]
Can I order bulk coffee or “Coffee Boxes” for office meetings?
[Explain if you have large thermal dispensers for hot/cold beverages.]
💳 Payments & Refunds
What payment methods do you accept?
[List options: Mada, Visa, Apple Pay, Cash, or Bank Transfer.]
Do you offer installment plans like Tabby or Tamara?
[Confirm if buy-now-pay-later services are integrated into your store.]
Do you accept medical insurance? Which companies?
[List the insurance providers you are contracted with.]
I cancelled my order; when will the refund appear in my account?
[Give a specific window: “Usually 7–14 business days depending on your bank.”]
My payment failed but the amount was deducted. What happened?
[Reassure the customer about bank holds and automatic reversals.]
🔄 Returns & Loyalty
What is your return or exchange policy?
[Detail the timeframe (e.g., 7 days) and conditions for returns.]
How can I join your loyalty program or use my reward points?
[Explain the integration with your store’s loyalty system.]
🤝 Escalation & Reports
I am not satisfied with the AI’s answer. Can I speak to a real person?
[Human Escalation Protocol: “Absolutely, you can reach our team via WhatsApp at: [INSERT HUMAN SUPPORT WHATSAPP NUMBER] and one of our team members will respond to you immediately.”]
Can I get official documentation (Medical reports / Invoices)?
[Explain how customers can receive digital or physical reports and receipts.]
