Common Issues
Agent Not Responding Correctly?
1
Check Knowledge Base
Ensure your Knowledge Base has relevant information
2
Verify Processing
Make sure documents are processed (show “Completed”)
3
Review Instructions
Review and update your agent instructions
4
Add FAQs
Add more FAQs for common questions
Widget Not Showing on Website?
1
Verify Embed Code
Check the embed code is correct and complete
2
Check Placement
Make sure the script is before
</body> tag3
Check Agent Status
Verify your agent is set to “Active”
4
Clear Cache
Clear your browser cache and refresh
Integration Issues?
1
Reconnect
Try disconnecting and reconnecting the integration
2
Check Permissions
Ensure you have the correct permissions
3
Verify Credentials
Check your credentials haven’t expired
4
Contact Support
Contact support if issues persist
Can’t Login?
1
Check Credentials
Verify your email and password are correct
2
Reset Password
Use “Forgot Password” to reset
3
Verify Email
Verify your email if you haven’t already
4
Clear Cookies
Clear browser cookies and try again
Frequently Asked Questions
General
Is Loopz free to use?
Is Loopz free to use?
Yes! We offer a free plan with 100 messages per month. Paid plans are available for higher usage.
What languages does Loopz support?
What languages does Loopz support?
Currently English and Arabic, with multiple Arabic dialect options.
Can I have multiple agents?
Can I have multiple agents?
Yes, you can create multiple agents for different purposes or websites.
Technical
Will the widget slow down my website?
Will the widget slow down my website?
No, the widget loads asynchronously and won’t affect page speed.
Is my data secure?
Is my data secure?
Yes, we use industry-standard encryption and security practices.
Can I export my conversations?
Can I export my conversations?
Contact support for bulk conversation exports.
Billing
When does my billing cycle reset?
When does my billing cycle reset?
On the same day each month that you subscribed.
What happens if I exceed my message limit?
What happens if I exceed my message limit?
You’ll receive a notification to upgrade. Your agent will pause until the next billing cycle or upgrade.
Can I cancel anytime?
Can I cancel anytime?
Yes, you can cancel your subscription at any time from Settings > Billing.
Glossary
| Term | Definition |
|---|---|
| Agent | Your AI-powered virtual assistant |
| Knowledge Base | Information your agent uses to answer questions |
| Widget | The chat interface that appears on your website |
| Embed Code | JavaScript code that adds the widget to your site |
| RAG | Retrieval-Augmented Generation - how the AI finds relevant info |
| Session | A single conversation between a customer and your agent |
| Deployment | Making your agent live and available to customers |
Contact & Support
If you encounter bugs or have feature requests, contact our support team.